Your Company

Terms and Conditions

Please read these terms carefully before using our services

LJ LEGACY LOGISTICS

Reliable Global Shipping & Solutions

Terms & Conditions

Effective Date: July 7, 2026

1. Acceptance of Terms

By using any service provided by LJ Legacy Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

LJ Legacy Logistics provides courier and logistics services including but not limited to:

  • USA to Jamaica Shipping

  • Air Freight Services

  • Online Shopping Assistance

  • Package Consolidation

  • Warehousing & Package Handling

  • Pickup & Collection Services

  • Business & Commercial Shipping

  • International Logistics Solutions

  • Third-Party Courier Services where applicable

LJ Legacy Logistics reserves the right to modify, suspend, or discontinue any service without prior notice.

3. Shipping Schedule

LJ Legacy Logistics ships multiple times each week.

Shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, airline schedules, inspections, weather conditions, public holidays, or circumstances beyond our control.

4. Service Areas

LJ Legacy Logistics services the following locations:

• Pickup Location: Spalding market for Manchester and National Stadium Mountain View for Kingston

• Delivery Areas: Spaulding, Cobbla and Williamsfield Spring Ground district Manchester , Port Royal, Windward Road main Road, Mountain View main road, Harbor View, New Kingston, Liguanea, South camp Road, Downtown, Cross Road Kingston

• General Office Location: Kingston

Additional delivery locations may be serviced through third-party couriers at the customer's expense.

5. Shipping Rates

Current shipping rates are published on our website and official social media platforms.

Customers are responsible for all applicable shipping charges, handling fees, customs charges, and taxes where applicable.

Weight calculations and rounding policies will be applied according to LJ Legacy Logistics' current pricing schedule.

6. Responsibility, Risk & Liability

All shipments are transported at the customer's own risk.

LJ Legacy Logistics assumes limited liability for loss, damage, delay, or shipping errors.

Responsibility begins once a package has been received at our warehouse and ends once it has been collected by the customer or delivered through our authorized delivery service.

LJ Legacy Logistics is not responsible for:

  • Vendor errors

  • Incorrect customer information

  • Packages lost before reaching our warehouse

  • Customs delays

  • Airline delays

  • Third-party carrier delays

  • Natural disasters

  • Force majeure events

7. Packaging & Fragile Items

LJ Legacy Logistics is not responsible for damages resulting from poor packaging by vendors or senders.

Fragile items including:

  • Electronics

  • Glass

  • Monitors

  • Televisions

  • Cosmetics

  • Liquids

  • Collectibles

  • Breakable merchandise

are shipped entirely at the customer's own risk.

8. Prohibited & Restricted Items

Customers are responsible for ensuring all shipments comply with Jamaican and international laws.

Prohibited items include but are not limited to:

  • Illegal drugs

  • Controlled substances

  • Firearms

  • Ammunition

  • Weapons

  • Explosives

  • Flammable materials

  • Hazardous chemicals

  • Counterfeit goods

  • Pornographic materials

  • Perishable foods

  • Live animals

  • Cash

  • Cheques

  • Negotiable instruments

Any prohibited shipment may be confiscated or surrendered to the relevant authorities without compensation.

9. Online Shopping Assistance

Where online shopping assistance is offered:

  • Full payment must be received before purchases are made.

  • Customers are responsible for confirming all product information before purchase.

  • LJ Legacy Logistics is not responsible for vendor mistakes, product defects, incorrect sizes, incorrect colors, cancellations, or shipping delays.

  • Refunds and exchanges remain solely between the customer and the retailer.

10. Payments

Accepted payment methods may include:

  • Cash

  • Bank Transfer

  • Online Payment

All balances must be paid in full before packages are released.

Payments become non-refundable once shipment processing has commenced.

11. Claims & Complaints

Claims must be submitted in writing within 48 hours of package collection or delivery.

Supporting documents may include:

  • Receipts

  • Invoices

  • Product photographs

  • Damage photographs

WhatsApp messages alone do not constitute an official claim.

12. Storage & Uncollected Packages

Packages not collected within 14 days of notification may incur storage fees.

Packages remaining unclaimed after 60 days may be:

  • Donated

  • Auctioned

  • Disposed of

to recover storage and administrative costs.

Customers remain responsible for any outstanding balances.

13. Cancellations

Cancellation requests must be made before shipment processing begins.

Cancellation fees may apply where costs have already been incurred.

LJ Legacy Logistics reserves the right to cancel services at its discretion.

14. Amendments

LJ Legacy Logistics reserves the right to amend or update these Terms and Conditions at any time.

Changes become effective immediately upon publication on our website or official communication channels.

15. Entire Agreement

These Terms and Conditions constitute the complete agreement between LJ Legacy Logistics and its customers and supersede any previous agreements, representations, or understandings.

Contact Information

LJ Legacy Logistics

General Location: Kingston

Phone: 18768417120

Email: [email protected]

Website: ljlegacyja.com

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